Terms and Conditions
Welcome to Lees Cocoa Chocolate! Before you start shopping on our e-commerce platform, please take a moment to read through our Terms and Conditions. These terms outline the rules and regulations for the use of our website and the purchase of our delightful chocolate products. By accessing and using our website, you agree to be bound by these Terms and Conditions.
Definitions
- "Lees Cocoa Chocolate," "we," "us," or "our" refers to the e-commerce platform and its operators.
- "Customer," "you," or "your" refers to the user of our website and purchaser of our products.
- "Products" refers to the various chocolate products available for sale on our website.
Product Information
We make every effort to provide accurate and up-to-date information about our products, including descriptions, images, and prices. However, we do not guarantee the accuracy or completeness of the information, and we reserve the right to modify product details without prior notice.
Pricing and Payment
- All prices for our products are listed in Malaysian Ringgit (MYR) and are inclusive of applicable taxes.
- We accept various payment methods on our platform, and you agree to provide accurate and complete payment information during the checkout process.
- In the event of pricing errors or technical glitches, we reserve the right to cancel the order and refund any payments made.
Order Confirmation
- After placing an order, you will receive an email confirming the details of your purchase. This email serves as an acknowledgment of your order and does not constitute acceptance of your order.
- We reserve the right to accept or decline your order at our discretion. If we are unable to fulfill your order, we will notify you and issue a refund if payment has been made.
Shipping and Delivery
- We offer shipping within Malaysia and Singapore. Delivery times may vary depending on your location and the chosen shipping method.
- We are not responsible for any delay or loss that occurs once the product is handed over to the shipping company.
- Please ensure that you provide accurate shipping information to avoid delivery issues.
Returns and Refunds
- We take pride in the quality of our products. If you receive a damaged or defective item, please contact us within 24hrs of receiving the product, and we will arrange for a return and replacement or refund based on returns and refunds policy.
- Refunds will be processed using the original payment method and may take several business days to reflect in your account.
Intellectual Property
- All content, including text, images, logos, and product designs on our website, is protected by intellectual property laws and remains the property of Lees Cocoa.
- You may not use, reproduce, or distribute our content without prior written consent.
